LINE@ is a service that enables communication with LINE users.
- You can send messages to all users who have added your LINE@ account as a friend.
- You can send various messages to friends, such as coupons, promotional pages, and survey pages.
- You can instantly respond to users' questions through one-on-one chats.
- If you cannot reply, you can use the automatic reply function to respond to customers.
- You can post various content (photos, videos, etc.) on the homepage to promote information.
- You can purchase value-added services to help you manage your account more efficiently.
LINE@ does not support the On Air feature available in official LINE accounts.
You must have a LINE account with an email account set up to create a LINE@ account. Please set an email account for your current LINE account first.
The minimum system requirements for using LINE@ are as follows:
■ App
⋅ Android 4.0.3 or higher
⋅ iOS 8.0 or higher
■ Computer management backend
＜Operating Systems＞
Windows, Mac
＜Browsers＞
Latest Google Chrome
Latest Safari
※ Some features may not be available in Internet Explorer.
Additionally, regardless of which browser you use, please ensure that JavaScript is enabled.
※ Tablet devices are not supported.
When creating an account through the LINE@ app, you must provide the following information:
- An image for basic information
- The account name
- Type of business (main business, business details)
You must provide all necessary information to create an account.
The method for creating a LINE@ account is as follows:
■ App
Enter basic information to create an account.
■ LINE@ Official Website
You can apply for a certified account directly on the application page of the LINE@ official website.
The method for adding a LINE@ account is as follows:
Add an account through the app
Click on the upper left "≡" > "＋Create Account"
Add an account through a computer
1）Log into LINE Business Center
2）Click on "Services" > "LINE@"
3）Click "Start using a general account" or "Apply for a certified account"
※ Please complete the "Company/Operator" setup before creating an account.
The method for switching between different LINE@ accounts is as follows:
■ App
Tap the [≡] icon in the upper left corner of the main screen to switch accounts.
■ Computer
You can switch accounts in the "Account Overview" section of the computer management backend homepage.
The limit on the number of accounts that can be created is as follows:
Certified Account
You can create up to 104 accounts.
General Account
You can create up to 10 accounts.
Additionally, accounts created through the app are general accounts.
If you wish to upgrade to a certified account, please submit a review request after completing the creation of the general account.
※ Due to the lack of established account review processes in countries other than Japan, Taiwan, Thailand, and Indonesia, certification applications cannot be made.
Users must pass the company's review to obtain a certified account. Once the review process is complete, the account will appear in the search results of the LINE app and will display a certified label.
Additionally, features and payment methods that are unavailable in general accounts can be used in certified accounts.
General accounts have not yet passed the review process and will not appear in the search results of the LINE app.
If you wish to apply for a certified account for your current general LINE@ account, please do so via the LINE@ Community app or LINE Business Center. If you do not hold a general LINE@ account, please apply via the LINE@ Community official website.
Furthermore, if this is your first application for a certified account review, you must register your company/operator information when applying.
- What is the "Company/Operator" information required when applying for a certified account?
- Do I need to add a company/operator every time I apply for a certified account?【Applying for a certified account from an existing general LINE@ account】
Apply via the LINE@ Community app.- Users holding other certified accounts (using the original company/operator)
1）Click "Manage" > "Members, Account Management" > "Certified Account"
2）Select the company/operator from the list that you wish to set for the account
3）Click "OK"
4）After entering the necessary basic information, click "Confirm"- Users applying for a certified account for the first time (adding company/operator information)
1）Click "Manage" > "Members, Account Management" > "Add Company/Operator"
2）Complete the required informationWhen applying for a review, please ensure that you meet the review requirements outlined above.
Linking a LINE account allows you to share your LINE@ information across various social media platforms.
The review process will take approximately 3 to 5 business days from the time you submit your application. Please be patient, as you will receive a notification of the review result via the email linked to your LINE@ account.
Once the review process is complete, a notification will be sent to the email linked to your LINE@ account. Please ensure that you check the correct email.
You can check the status of your account on the LINE Business Center homepage. If your account is not certified, it will not be visible on the search results page.
Only general LINE@ accounts can apply for a review to become certified accounts. Please ensure that you hold a general account before applying.
To obtain a certified account, you must pass the review process by submitting a request through your general LINE@ account.
You can change your existing general account to a certified account by applying for a review through the LINE@ Community app or LINE Business Center.
You must provide the name of the company/operator during the certification application process.
No, you only need to add the company/operator once when applying for a certified account review.
Yes, you can delete duplicate entries through the management interface of the LINE@ Community app or LINE Business Center.